Responsible Gaming at 399 bd

399 bd operates strictly as an adult gaming platform. Access to all games — including cricket betting, live casino tables, online slots, and card games — is restricted to players who are 18 years of age or older. This policy is non-negotiable and applies equally to all players across Bangladesh, regardless of city or region.

During the registration process, all new players are required to confirm that they meet the minimum age requirement. Upon reaching a certain threshold of activity or upon withdrawal, accounts are subject to KYC (Know Your Customer) verification, which requires the submission of a valid government-issued identity document such as a National ID card, passport, or birth certificate. Any account where the player is found to be under 18 years of age will be:

• Immediately suspended and permanently closed.
• All funds associated with the account will be withheld pending investigation.
• The incident will be logged in line with our compliance obligations.

If you are a parent or guardian and you are concerned that a minor in your household may have accessed or attempted to access the 399 bd platform, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act swiftly on any report.

We also strongly recommend that adults in households with minors use parental control software on shared devices. Ensuring that your 399 bd account credentials — including your password and any saved payment details — are not accessible to children is your responsibility as the account holder.

Gambling is a popular form of entertainment for millions of people in Bangladesh and around the world. When approached responsibly, it can be a fun and engaging pastime. However, for a small number of players, gambling can become problematic — transitioning from a leisure activity into a compulsive behaviour that negatively affects their finances, relationships, mental health, and daily life.

Problem gambling is not a sign of moral weakness. It is a recognised behavioural condition that can affect anyone, regardless of age, profession, or background. At 399 bd, we treat problem gambling with the same seriousness as any health concern, and we are committed to providing every player with the tools and information they need to keep their gaming within healthy boundaries.

Common signs that gambling may be becoming a problem include:

• Spending more money on gambling than you originally intended or can afford.
• Chasing losses — increasing your bets to try to recover money you have already lost.
• Gambling to escape stress, anxiety, loneliness, or other emotional difficulties.
• Neglecting work, family responsibilities, or social engagements because of gambling.
• Lying to friends or family members about how much time or money you spend gambling.
• Feeling restless, irritable, or anxious when you are unable to gamble.
• Borrowing money or selling possessions to fund gambling activity.
• Failed repeated attempts to cut down or stop gambling on your own.

If you recognise any of these signs in yourself or in someone close to you, please do not wait to seek help. The earlier a problem is identified and addressed, the easier it is to manage. Use the self-assessment checklist in the next section, and reach out to our support team or one of the independent organisations listed in the Getting Help section of this page.

The following questions are adapted from widely recognised problem gambling screening tools. Read each question honestly and reflect on your gambling behaviour over the past 12 months. If you answer "yes" to three or more of these questions, we strongly encourage you to use the responsible gaming tools described on this page and to speak with a support professional.

One of the most effective tools for maintaining control of your gambling expenditure is setting firm deposit limits before you begin playing. 399 bd provides every player with the ability to set personalised limits directly from the Account Settings section of their dashboard. These limits apply across all payment methods, including bKash, Nagad, Rocket, and Upay.

Available limit types:

Important rules regarding limits:

• Reducing a limit always takes effect immediately — there is no delay or confirmation period required.
• Increasing a limit is subject to a mandatory 24-hour cooling-off period after the request is submitted. This ensures that decisions to increase spending are not made impulsively.
• Limits cannot be removed entirely — a minimum limit must remain in place at all times once set.
• Our system enforces these limits automatically across all deposit channels. A limit set on your bKash deposits also applies to Nagad, Rocket, and Upay deposits within the same period.

To set or adjust your limits, log into your 399 bd account, navigate to Account Settings > Responsible Gaming, and select the limit type you wish to configure. If you encounter any difficulty, our support team is available 24/7 via live chat.

A time-out is a short-term break from the 399 bd platform. It is ideal for players who feel they need a temporary pause — whether due to fatigue, a stressful period in their personal life, or simply a desire to reassess their gambling habits. A time-out is less permanent than a self-exclusion and is designed to give you breathing room without requiring a full account closure.

Available time-out durations:

• 24 hours
• 48 hours
• 7 days (1 week)
• 30 days (1 month)
• Custom duration (up to 6 weeks) — available on request via live chat

What happens during a time-out:

• Your account is locked and you cannot log in or make deposits.
• Any pending withdrawals will continue to be processed normally.
• All active bonus offers associated with your account will be paused, not cancelled.
• You will not receive any promotional emails or push notifications during the time-out period.
• Automatic recurring payment instructions (if any) are suspended.

What happens when a time-out ends:

At the conclusion of your chosen time-out period, your account will be automatically reactivated. You will receive a single notification informing you that your account is accessible again. There is no requirement to contact support to reinstate your account after a standard time-out — it reopens automatically. However, if you decide during the time-out period that you would like to extend it, please contact the support team before the period expires.

Self-exclusion is a stronger, longer-term measure than a time-out. It is designed for players who feel that their gambling has become or is at risk of becoming problematic, and who need a more decisive barrier between themselves and the platform. At 399 bd, we take self-exclusion requests seriously and process them with full respect for the player's decision — no persuasive messaging, no counteroffers.

Self-exclusion period options:

• 1 month — suitable for players experiencing a short-term difficulty.
• 3 months — a medium-term break to reassess habits and seek support.
• 6 months — a sustained exclusion period recommended by problem gambling counsellors.
• 12 months — a full-year exclusion for players who need extended distance from gambling.
• Permanent exclusion — an indefinite, irreversible exclusion. Once a permanent exclusion is in place, the account cannot be reopened under any circumstances, including by the player themselves.

What self-exclusion covers:

• All account access — login is blocked for the full duration of the exclusion.
• All deposits via bKash, Nagad, Rocket, Upay, and all other payment channels.
• All marketing communications — promotional emails, SMS notifications, and bonus alerts.
• Any attempt to open a new account using the same personal details will be detected and blocked.

Requesting self-exclusion: You can initiate self-exclusion by contacting our support team via live chat and stating clearly that you wish to self-exclude, along with your preferred duration. The process takes less than 10 minutes and your account will be locked within 1 hour of the request being confirmed. You may also submit a written request to [email protected].

Lifting a self-exclusion (non-permanent): Requests to lift a non-permanent self-exclusion before its expiry will be subject to a mandatory 7-day reflection period before any reactivation can be considered. We may also require confirmation that you have engaged with a support resource before the account is reopened. This cooling-off period exists to protect your long-term wellbeing.

Beyond the individual tools described above, 399 bd operates a range of platform-level protections that are applied automatically to all player accounts. These measures run in the background and are designed to catch early warning signs of problem gambling before they escalate.

Platform-level protections include:

• Behavioural monitoring: Our platform analytics identify unusual patterns in betting behaviour — such as dramatically increased bet sizes, extended unbroken sessions, or rapid increases in deposit frequency — and flag these for review by our responsible gaming team.
• Automated responsible gaming prompts: Players who have been active for extended sessions receive on-screen reality check reminders at regular intervals. These prompts display session duration and net win/loss position to encourage informed decisions.
• Cooling-off period on limit increases: As described in Section 4, all requests to increase deposit, loss, or wager limits are subject to a mandatory 24-hour cooling-off period. This prevents impulsive decisions made during a losing streak.
• No credit or loan facilities: 399 bd does not offer credit, in-house loans, or deferred payment schemes of any kind. Players can only deposit funds they already have in their bKash, Nagad, Rocket, or Upay accounts, or via their bank/card.
• No misleading bonus messaging: All bonus and promotional communications on the 399 bd platform clearly state the applicable wagering requirements and expiry conditions. We do not use misleading language to pressure players into depositing more than they intend to.
• Trained support staff: Our customer support team receives regular training on responsible gaming best practices and problem gambling awareness. Every agent is equipped to handle disclosures sensitively and to connect players with appropriate resources.
• Underage gambling prevention: Identity verification checks are applied to all accounts in line with our 18+ policy. Accounts that fail age verification are suspended immediately pending further review.

These protections are part of our core platform design, not optional add-ons. We review our responsible gaming framework regularly to incorporate updated guidance from international problem gambling research and best-practice standards.

Asking for help is a sign of strength, not weakness. If you feel that gambling is causing harm in your life — financially, emotionally, or in your relationships — please reach out. There are multiple support options available to you, both through 399 bd directly and through independent counselling resources.

Contact 399 bd Responsible Gaming Support:

• Live chat: Available 24/7 through your account dashboard. Select the "Responsible Gaming" topic to be connected with a trained agent immediately.
• Email: Send your query to [email protected]. Responsible gaming requests are flagged as high priority and receive a response within 4 hours (BST, UTC+6).
• Self-service tools: Access your deposit limits, time-out options, and self-exclusion request directly from Account Settings > Responsible Gaming in your player dashboard — no need to contact support for standard limit adjustments.

Tips for safer gambling:

• Set a budget before you start and stick to it — decide in advance the maximum amount you are willing to spend.
• Treat gambling as entertainment, not as a source of income. The house always has an edge over time.
• Never chase losses. Increasing bets to recover previous losses is one of the most common paths to problem gambling.
• Take regular breaks. Step away from the screen at least once every hour, even if you are winning.
• Do not gamble when you are feeling depressed, anxious, stressed, or under the influence of alcohol or other substances.
• Keep gambling separate from your essential financial responsibilities. Never gamble with money allocated for rent, food, healthcare, or education.
• Talk to someone you trust if you feel your gambling habits are changing. Early conversations are far easier than late ones.